Delivery, Payment & Other Info

How much does delivery cost?
Delivery is FREE for all orders above SGD$69.

If your order falls below $69, there is a SGD$4.50 or SGD$8 delivery fee, depending on the weight of your order.

When will I receive my order?
We try to process your order as soon as we can. Your order will be delivered within 1 to 4 working days by one of our courier partners. A tracking number will be provided.

If your order contains frozen items, we will get in touch with you to arrange delivery date and time.

Delivery timings are typically between 9am - 10pm, Monday - Saturday. Do contact us if you have a urgent or special delivery request.

*Re-delivery charges apply for failed deliveries.

Can I self collect my order?
Yes, you may self collect your orders at our studio (7 Gambas Crescent #08-09 Singapore 757087) during our opening hours. Please wait for our ready-for-pick-up email before collecting your order.

Do you ship overseas?
If you are based outside of Singapore and would like to place an order with us, please email us at hello@gentlepetstore.com.sg. Remember to include a list of items you would like to purchase (quantity, colour, size, etc) and your delivery address. We will get back to you shortly with a quote for shipping.

__________________________________________________________________

Payment Methods
We accept payment by credit card, and bank transfer.

Order Cancellation
We do not allow cancellations.

Exchanges / Refunds
All items are checked prior to delivery. However, we request that pet parents inspect their items upon delivery.

If you find a defect, please contact us within 24hours after delivery. We regret that no exchanges or refunds will be entertained after the specified duration. Please send us a clear photograph of the defect(s), with detailed description. In the meantime, we request customers to ensure the item is unused, and as much as possible, be in its original packaging.We will get in touch with you shortly to facilitate any exchanges or refunds.

Exchanges must be made within 7 days after we get in touch with you.

Food and perishables are non-exchangeable and refundable. 

If you experience any issues with your order, or have other questions, feel free to drop us an e-meow at hello@gentlepetstore.com.sg.